Contact Centre Recruitment

We are a specialist in contact centre recruitment

As organisations renew their focus on providing excellent customer experience, contact centre candidates remain in demand. The contact centre is the frontline of the Business and is now recognised as the incubator of the organisation, the talent pool to feed into other departments. Companies are creating contact centre career pathways to retain top talent.

Contact Centre professionals need the right blend of technical and soft skills and this can be found from a variety of previous work experiences and the sourcing channels we utilise identify top talent from retail, hospitality and office roles as well as graduates. What is also key is the culture fit and the right work ethic and attitude. The contact centre world is changing rapidly and we are finding that whether working from home, or using a chatbot to communicate it’s all about customer experience. For permanent positions, our Consultants can provide an end-to-end service to place candidates that are a perfect fit for your organisation.

At Hudson we recruit to a proven model to find candidates with the right attributes and competencies so they are not just the right culture fit but a high performer. We strive to be a true partner to your business to help you retain great employees.

For temporary assignments, we have an exceptional turnaround time: often filling roles within 15 minutes for the same day or one hour for the next day.

Whether you are looking to fill just one or 50 roles, we can scale to meet your contract requirements with our tried and tested techniques.

Expert advice on hiring trends

Our consultants have specialist market knowledge of call centre salaries, job titles and hiring trends to ensure you attract and retain the best talent at the appropriate remuneration.

Roles we recruit for:

Senior Roles
  • Contact Centre Manager
  • Team Manager
  • Team Leader
  • Workforce/Real Time Analyst
Agent Roles
  • Contact Centre Representative – Inbound
  • Contact Centre Representative – Outbound
  • Inbound Sales
  • Claims Consultant
  • Chat Agent
  • Work@Home Agent
  • Collections Consultant
  • Service Desk Level 1

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Job interviews


How to prepare for a job interview

Job interviews

How to prepare for a job interview

Do you have an interview coming up? To help take some of the stress out of your planning, here’s a handy guide on how to prepare for your next job interview.

Resumes & Cover Letters


How to make a video job application

Resumes & Cover Letters

How to make a video job application

Follow Hudson's six steps to ensure you make a great first impression and your video application stands out from the crowd.

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