General
Businesses and teams of all sizes are suitable for remote workers. So long as there is a need for the best talent to fulfil a role or complete certain tasks in your business or team; you don’t have the time to locate talent and think about how you’re going to pay them; and you want the best at a third of the cost of local contingent hiring, then remote workers could be a great solution for you.
We establish a private Virtual Desktop environment using Microsoft Azure Virtual Desktop that is unique to your team and business. This allows your flexremote worker to access basic applications, such as Email and Web Browser, through a secure environment. Any cloud-based applications you require your flexremote worker to use can then be accessed via the Web Browser within this secure environment. Typically, we can create these environments for you within one business day.
If you require further data security or access controls, or configuration of the environment to access applications that do not sit on the cloud, we may be able to accommodate these for you. If we can, it will take longer to set-up. Please engage with your flexremote Account Manager for further information.
In addition, we can deploy time tracking and monitoring software to each environment, which captures screenshots and application usage at regular intervals, for additional peace of mind. This can be deployed quickly for a small additional monthly fee.
Flexhive is ultimately responsible for Recruitment, Compliance, and Payroll and HR matters. We take care of everything from discovering the right talent for you, to contract generation, to ensuring these Flexremote workers are paid accurately and on time. All you have to do is choose the right candidates from the shortlisted profiles we send you and focus on integrating them into your business using our simple step-by-step guide.
Considering you are not outsourcing and simply hiring just another employee who will be a part of your team, the impact on your current onshore teams will be very little to none.
If anything, the introduction of your flexremote worker to your team will allow your existing team members to focus on higher value tasks and responsibilities, thereby creating a positive experience for both existing team members and your flexremote worker through supporting local employment.
By default all flexremote workers schedule their work based on the Australian Time Zone (EST UTC-5 / EDT UTC-4).
Most of our Flexremote workers have experience working with companies in Australia, US, Canada, and Europe so they are very flexible with their timings and quite used to working across different time zones to their own very effectively.
flexhive by Hudson is on a mission to deliver flexible work without compromise to thousands of clients and candidates across the world. We specialise in discovering high quality Administration and Support talent for thousands of organisations like yours and help people realise their career potential.
We are a part of the Hudson family – a trusted name in recruitment and staffing for over 40 years and the largest privately owned company in the industry in the APAC region.
Yes, we have over 150 staff based across Australia and New Zealand.
Costs and benefits
Depending on the type of flexremote worker you engage, savings can vary, but typically cost savings can range anywhere from 50% to 70% lower than the cost of contingent hiring locally.
We charge one simple hourly rate that includes the wage for your flexremote worker, applicable in-country income and employment taxes and on-costs, and our fees.
You will only pay for the hours that your flexremote worker is working for you, but local labour laws dictate that minimum engagement periods of 8 hours per day must be adhered to at all times. However, if your flexremote worker take leave, is sick, or does not work due to a public holiday, you won’t be charged anything on these days.
Based on your workers weekly timesheets approved by you, we invoice monthly in arears with seven day payment terms strictly applied. We can also facilitate direct debit arrangements for payment or you can sign up to our Buy Now Pay Later program through our partners ApplyPay and pay off each invoice in four equal instalments every fortnight at no additional cost to you.
We also accept all major credit cards.
Broadly speaking, there are many benefits to engaging remote workers, but we think it really boils down to these three key benefits:
Expand your talent horizons – remote workers outside of Australia and New Zealand are some of the most diligent, highly educated, and hard working people across the world. Accessing the top 5% of remote worker globally through flexhive allows you to look beyond our shores with ease for your next team member
Don’t compromise on quality – with our four-stage qualification and our placement guarantee, you can be sure that you truly are getting access to top talent without the need to search locally
Cash flow and management attention – take advantage of the savings afforded by engaging remote workers and free-up additional cash-flow for your business, whilst ensure management attention onshore is focussed on higher value activities
All our Flexremote workers have found it exceptionally rewarding to work with us. Not only do they get remunerated way above their market average, but they also get the opportunity to work in non-exploitative and safe work environments. Our Flexremote workers also cherish the freedom of working from home as it allows them to spend more quality time with their families, especially working mothers.
We believe in providing only the top 5% Administration and Support talent and we are so confident about the quality of our Flexremote workers that we offer a 100% replacement guarantee to our clients. If you do not like the candidate, for whatever reason, you can ask for a replacement at any time with no questions asked.
You do not have to worry about paying the candidates, we take care of everything. Flexhive will invoice you and you just pay Flexhive, that is it.
Remote talent recruitment and qualification
Apart from a stellar matching algorithm which matches candidates’ experience with your job requirements, we have a rigorous pre-screening process which involves four key steps, each of which must be passed in order to progress to the next:
English Language: We test on their written and spoken English proficiency as the first step.
Chat Based Interview As the second step, these candidates go through a one-way chat-based interview which evaluates them on different personality traits such as drive, accountability, critical thinking, emotionality etc If they cross a minimum threshold, we progress them to the next step.
One-way Video Interview: All our candidates go through a one-way video interview which helps us understand the candidate’s communication skills, their ability to structure their thoughts and how efficiently can they put their point across.
Human Interview: One of our consultants from our team conducts a video interview with every candidate to make sure they meet the highest standards.
Right now 90% of our candidates are based in Pakistan and a small percentage comes from Philippines. However, in future, we do plan to onboard Flexremote workers from other countries as well.
Because we already have prequalified talent pools, in many cases, we are able to turn around a shortlist of available candidates matched to your requirements within 24 hours. In some cases, this may take a little bit longer due to high demand or where qualified candidate supply is low in a particular talent pool. In such cases we advertise the role on your behalf and provide you with a shortlist in 3-7 working days.
We pride ourselves in providing only the top 5% remote talent and we take this very seriously. There are two ways how you can be sure the quality of Flexremote workers. Firstly, all Flexremote workers go through a very rigorous prequalification process which evaluates the candidates on written & spoken English, Behavioural traits necessary for remote work, ability to communicate and articulate their thoughts. Secondly, we offer you a 100% replacement guarantee which means for any reason you find out that the candidate is not a good match, you can ask for a replacement at any time and we will find a suitable replacement with no questions asked.
Yes, we want you to be 100% satisfied before you make your final decision so not only do we let you interview the candidates, but we also help you with the whole interview set up process.
Yes, this is possible. However, given a reference may not always be possible to obtain from the flexremote worker’s current employer, we would recommend making an offer first but this can be conditional upon receiving an acceptable reference prior to commencement.
For Flexremote workers to be seamlessly integrated into your teams, you need to provide them with the same training which you provide to your onshore candidates. Flexremote workers don’t need any additional trainings unless there is a specific requirement.
Yes, this is possible. However, given a reference may not always be possible to obtain from the flexremote worker’s current employer, we would recommend making an offer first but this can be conditional upon receiving an acceptable reference prior to commencement.
All our candidates have their own equipment, or we provide it to them, but in case you want some specific system specifications, you will have to provide them with the equipment and obviously we will facilitate you in the entire process.
We help you with the initial inductions and onboarding through an amazingly simple step-by-guide. We will send your team reminders for each of the steps involved in this guide and facilitate you wherever needed.
Yes, you can add additional flexremote workers to your business or team at any time. Just let us know.
If you want to reduce the number of flexremote workers at any time, this is also possible, but we would recommend reaching out to us for further guidance before doing so. Typically notice periods of at least one week will apply.
Yes, you can choose the hours of work for your flexremote worker aligned to your preferred timezone. However, minimum engagement periods of 8 hours per day, including paid breaks, do apply.
Yes, flexremote workers are entitled to statutory leave entitlements that apply to workers in the country in which they are based. You can also adjust leave entitlements to be consistent with your own policy, though they can never fall below the statutory minimums for the worker’s home country.
If your flexremote worker isn’t performing to the standard you expect, we ask you to initially engage with your flexremote Account Manager raising the performance issues and we can provide you a performance management framework to support you through this process and provide a pathway to termination or end of assignment if things don’t go to plan.
If you simply wish to end the assignment because you no longer have a requirement for the worker anymore, for example, please reach out to us and let us know and we can help you to notify the worker appropriately. Notice periods of at least one week will typically apply for any assignments coming to an end.
Yes, all Flexremote workers are tested for written and spoken English proficiency and fluency. It is one of the many criteria we use to pre-qualify Flexremote workers.
This will largely depend on the full-time equivalent load for which you wish to engage the flexremote worker. If you engage the worker on a full-time basis – typically 38-40 hours per week – they will almost certainly be dedicated entirely to your team or business. If you wish to engage the flexremote worker on a part-time basis only i.e. less than 38 hours per week, then your flexremote worker may also be completing a concurrent assignment with another business or team.
Flexhive takes care of paying the Flexremote workers through our legal entities or partnerships with global payroll companies. All Flexremote workers get their salaries directly deposited into their bank accounts, typically on or about the 18th of every month.
All payments are based on weekly timesheets approved by you.
Yes, we strongly recommend our clients to provide Flexremote workers with the benefits they provide to their onshore talent as it helps productivity and the sense of belonging. We help you facilitate in this process. For example, If you want to offer medical insurance, we will provide your Flexremote workers with the insurance in their countries of residence and pass the cost onto you each month in your monthly invoice.
One of our Co-Founders is from Pakistan and he understands the local talent landscape very well, so it made sense for this to be where our flexremote journey starts. Pakistan is also a well-known and globally regarded hub for talent in the Business Process Outsourcing industry, servicing many western companies. In the future, we plan to diversify our talent pool from multiple other countries like Philippines, Bangladesh, India, Barbados etc.
Yes, we do plan to increase our Flexremote worker footprint in multiple other countries including Philipines, India, Bangladesh, Egypt, Barbados just to name a few.
No, not currently. We find that from speaking with our top talent that they really value the ability to work from home, often avoiding the need to travel across congested cities in the late hours of the night or very early hours of the morning, and so we believe a strong factor in attracting the best talent to flexremote is the proposition to work at home.
We check in regularly with our flexremote workers to ensure they are operating effectively in a safe working environment at home and their equipment and utility connections are optimised to fulfil their roles.
We provide talent for almost all support and admin roles including
Customer service, Customer success, Live Chat agents, Admin assistants, Payroll officers, Billing officers, Accounts payable officer, Sales development representative, Accounts receivable officer, Outbound sales specialists, Inbound sales specialists, HR operations assistants, Executive assistants just to name a few.
